Answers to All Your Questions Here
Frequently Asked
Questions About tk990
On this one page, you will find accurate and detailed answers to the most frequently asked questions from players in Bangladesh — covering bonuses, deposits, casino, and responsible gaming.
Whether you are new to tk990 or a returning player, many questions come to mind. How does the welcome bonus work, how do you deposit money with bKash or Nagad, can you play live casino on mobile, and how do you keep yourself safe — we have organized the answers to all these questions into four categories. Every answer is written based on actual information from our platform. If you have a question, feel free to reach out directly to our support team.
All FAQs
Click on a question by category — the answer will expand below.
Welcome Bonus
No, the welcome bonus is available only once — at the time of the first deposit. This offer is limited to one per account at tk990. Reload bonuses, cashback, VIP benefits, and other offers are available afterward. If the same person tries to claim the bonus by opening multiple accounts, both accounts may be suspended.
Yes, there is an option to cancel a bonus. However, if you cancel a bonus, the associated bonus balance and any winnings earned from the bonus will be removed from your account. Your original deposited amount will remain intact. Contact our support team via live chat to request a cancellation.
After receiving a bonus, the wagering requirement must be met within a set period of time. If the requirement is not fulfilled before the deadline, the bonus and any associated winnings will be automatically cancelled. Read the bonus terms or contact support to find out the exact time limit.
Slot games generally contribute the most toward wagering. Live casino table games (such as Baccarat and Roulette) may count partially. Sports betting may apply — specific details will be listed in the bonus terms. Keep in mind that wagering is calculated only on the bonus amount. For example, if you receive a ৳2,000 bonus, you need to place ৳20,000 in bets.
tk990's welcome bonus is 200% of the first deposit, up to a maximum of ৳15,000. If you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000. To receive the maximum bonus, you need to deposit ৳7,500 or more. Even if you deposit more than ৳7,500, the bonus amount will not exceed ৳15,000.
Responsible Gaming
If you or someone you know feels that gaming is becoming a problem, do not delay in seeking help. Visit tk990's responsible gaming page and contact our 24/7 live chat support. You can also seek help from professional organizations. The first step to protecting yourself is acknowledging the problem.
Yes. tk990 allows players to set their own limits. Ask our support team to set a daily, weekly, or monthly deposit limit. Setting a limit helps you stay within your budget and keep gaming at an entertainment level. This step is for your own protection.
tk990 is strictly for those aged 21 and above. We follow an identity verification process to enforce this age requirement. Opening an account or gaming by minors is completely prohibited. If anyone you know is underage, keep them away from the platform.
A few warning signs: spending more money than your budget, placing more bets to chase losses, neglecting family or work, being unable to stop gaming, and falling into financial difficulty. If these signs appear, take a break and seek help. Enjoy gaming as entertainment — not as a source of income.
Both options are available — Cooling-off (temporary break) and Self-exclusion (permanent removal). For a temporary break, choose a set period (such as 30 days or 90 days). For permanent closure, request self-exclusion — once it takes effect, it cannot be reversed before the designated period ends. Contact support for either option.
Casino & Table Games
In live dealer games, a real person (the dealer) runs the game live from a studio. High-quality cameras deliver a real-time video stream to your screen. You can also chat with the dealer. Tables from top providers like Evolution Gaming and Ezugi are available at tk990.
Both games are very popular across South Asia and are easy to learn. In Teen Patti, each player receives three cards and the player with the highest-ranking hand wins. In Andar Bahar, one card is drawn and you bet on whether the next matching card will fall on the 'Andar' (inside) or 'Bahar' (outside) pile. Both games can be played with a live dealer.
Absolutely. tk990's live casino works fully in a mobile browser — no separate app download is needed. Keep a stable Wi-Fi or 4G/5G connection for smooth video streaming. It runs seamlessly on both Android and iOS devices.
In Baccarat, you bet on one of three outcomes: the Player wins, the Banker wins, or it's a Tie. Each side is dealt two cards, and the side closest to 9 wins. Tens and face cards are worth zero. There's no need to memorize the rules — all calculations happen automatically.
tk990 has separate tables for players with different budgets. Both low-limit tables for smaller budgets and high-limit VIP tables for experienced players are available. The specific limits for each table are shown next to each table in the game lobby.
Deposit Questions
Log in and go to the Deposit section. Select bKash as the payment method. You will be given a bKash number and an amount. From your bKash app, send the specified amount to that number using the "Send Money" or "Pay Bill" option. Submit the form with the transaction ID — your balance will usually be credited within a short time. Minimum deposit is ৳500.
Yes, the process is nearly identical. Select Nagad in the deposit section. Send money from the Nagad app to the provided number and confirm with the transaction ID. The minimum deposit amount for Nagad is also ৳500. Keeping your Nagad app updated will make the process most convenient.
tk990 itself does not charge any processing fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. For bank transfers, the bank's own policies apply. Make sure you are aware of your payment provider's fees before depositing.
tk990 currently supports four methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank can be used. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 for all methods.
First, wait a few minutes — there is sometimes a slight delay. If it still hasn't been credited, take the transaction ID or a screenshot from your bKash/Nagad/Rocket app and contact us via 24/7 live chat. Providing transaction proof will help resolve the issue quickly. Also let us know if the money was sent to the wrong number.
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